PointerPals Support
We're here to help! If you have questions, need assistance, or want to provide feedback about PointerPals, please don't hesitate to reach out.
Contact Us
For support inquiries, please email us at:
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I connect with friends?
Launch PointerPals and share your user id (user_######) with friends. They can follow you by adding your user id in their PointerPals app.
Why can't I see my friend's cursor?
Make sure both you and your friend are publishing your cursor and that your friend is actively moving their cursor. Cursors fade out when inactive.
Is my data private?
Yes! PointerPals only shares cursor positions with connected friends and when you are publishing. Please see our Privacy Policy for more details.
How do I report a bug or request a feature?
Please email us at jbobrow+pointerpals@gmail.com with details about the bug or your feature request.
What macOS versions are supported?
PointerPals requires macOS 14.6 (Sonoma) or later.